For any business owner, PM, or anyone in the decision-making seat of product, figuring out which strategy to use to when trying to get people to use your product is a tricky balance. Do you give the user a free version of the app (freemium) from the get-go, or do you make all the app […]
How to convince new customers to try your product Read More »
We always talk about the importance of prioritizing user needs and building a product that solves these needs. What we don’t talk about as much, is how some of these features can negatively impact revenues. In this article, I explore that topic.
When new features decrease revenue Read More »
How do you build features your users will love? What are your users already doing? Build features that enable them to do this task better.
LinkedIn recently released a feature that displays this principle perfectly. I’ll dissect it in this article.
Great features for your users Read More »
It’s become clear to me why it’s important to understand what the user need is, and then solve for that need. But, the truth is that there are thousands of ways you can solve one problem. How then do we decide on the feature or features that will optimally solve the user’s problem?
How to Decide on the Features to build Read More »
Experiences I found on various apps Zapier’s website architecture is fascinating. There are a number of things to learn from them about how to simplify typically complex processes and improve your website or app’s user experience. I’ve been using a few apps in the last 6 months. 1. Hubspot, which I’ve found to be extremely
How to create a Frictionless experience: Zapier Read More »
I recently shared a post on Twitter about Apple’s exceptional customer experience practices. In this post, I aim to expand on that and show some lessons we can learn from Apple about creating a great user experience. I’ve had an interesting streak with Apple. I went from being a hater of Apple products (“what is
How Apple creates a great customer experience Read More »
Seeing things from the perspective of the user One of the things I have really come to appreciate about Apple products (or at least the ones I’ve used) is how intuitive they are. It’s in the way that the product has solutions you NEVER would have imagined accessing in a smartphone – do you need
How to build optimum user-centered websites Read More »
I’ve always believed that when building products for customers, their voices ought to lead the development process to ensure the best customer experience. Over the years though, I’ve learnt that it’s not that straight forward. There’s a few more things to consider before blindly changing your website to pink after receiving customer requests.
When you should not improve customer experience Read More »
In previous posts, I’ve spoken extensively about the importance of following design principles and doing things the way everyone else does them to decrease the cognitive load on users. But today I want to look at things from a different angle: are there any circumstances under which we don’t need to adhere to design principles?
Do You Need to Follow UX Principles? Read More »
I’m starting to think that managing expectations are the most important aspect of a great digital product experience. I was reading through OneCart’s reviews and saw one that reads as follows: This reminds me of a poster I once read in my Sales class “formula for success: under-promise, over-deliver.” – Unknown In UX, principles are
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