So, you want to explain to your customers how a specific algorithm output was provided: Why they got that recommendation, or what they can do to improve their chances of getting their loan approved? But they do not understand your eXplainable Artificial Intelligence results. In this article, I show you how to design explanations so that users understand them better.
Although XAI can help the user understand and trust outcomes, it can also lead to confusion if not used effectively.
Decision-making is important in the day-to-day running of a business. From which stationery supplier to use, to which market to enter. The increasing use of technology may have you wondering: should I use AI too? Here’s an example of how I answer this question.
Technology gives businesses the opportunity to enhance customer relationships. But it’s also technology that has the potential to damage the relationship between a customer, and a business.
When designing a product or service for your customer, it is easy to fall into the trap of forgetting that you’re designing for a human. You can increase your chances of interacting successfully with your customers by studying the core of interaction (i.e understanding how humans think).
The team at Google has mastered the art of providing users just enough information to encourage them to use their digital products. In this post, I analyze how they have used explanations to make it clear that the customer will benefit by giving consent to their privacy policy.
Whether you’re coming up with explanations for your website, app, or computer program, these are the first steps you need to go through.
“Why is this company asking me to give them permission to store my data?” Your customer’s questions, and doubts are likely the reason you haven’t successfully converted customers.
Today I have one objective, to show you why adding more content to your website might be doing more harm than good.
Adding explanations onto your website, applications and other digital products has the ability to drastically improve your customers experience of your product. This is how.
