What is all this explainable stuff about anyway?
Technology is a powerful tool that can give us the ability to give access and ability to those who have historically been marginalized.
Human-centered AI
Why make your artificial intelligence more human?
Using explanations to create human-centered technology has the ability to improve your customer satisfaction levels. But, technology that appears human has the ability to cause customer disappointment.
How mental models shape the way customers experience products
In the last few months, I’ve read articles about mental models to understand how humans interact with apps, websites, and any other digital information. But the term really took on a deeper meaning when I saw it practically. Here’s what I discovered. What are mental models? Mental models are the lens each person uses to …
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How to make XAI more human | Feature importance case study
So, you want to explain to your customers how a specific algorithm output was provided: Why they got that recommendation, or what they can do to improve their chances of getting their loan approved? But they do not understand your eXplainable Artificial Intelligence results. In this article, I show you how to design explanations so that users understand them better.
